Pre-growth Warranty: All trees/shrubs purchased before leafing out in spring (before new growth in evergreens) may be returned for a replacement if they do not leaf out at all. A pro-rated in-store credit is available if more than the top 20% of a tree does not leaf out. After the tree/shrub produces new growth for the season, standard growing season warranty applies.
Standard Warranty: Most trees/shrubs are warranted against death for the first growing season. If your plant has died, contact us first in case it is only dormant, preferably via email with a picture and description. If we determine it is covered by the standard warranty, you must bring in the sales receipt along with the dead plant, and we will replace it with a healthy plant of equal value. All plants not covered by standard warranty are marked on signs and asterisked (*) on your receipt.
Labour: There is no warranty on labour.
- Damage due to natural disasters or extreme weather conditions, or caused by animals, insects, or humans (wrongdoing, vandalism, negligence, etc). Most plants die from under- or over-watering, so please follow directions and contact us with questions.
- *Standard warranty lasts until October 31 of the purchase year.
- Sales items are only covered by pre-growth warranty.
- *Evergreens are only covered by pre-growth warranty. They require extra care because they do not signal stress as quickly as deciduous plants (ie. needles fall 3 months after stress).
- Fringe/specialty trees/shrubs are only covered by pre-growth warranty, typically plants that are semi-hardy or top-grafted products. They are all clearly marked on signs and receipt.
- Trees/shrubs already replaced once on warranty are not covered – warranty is one time only.
- Annual flowers, vegetables or perennials are not covered by any warranty.
We now offer a worry-free extended warranty program. Available for all hardy trees and shrubs including evegreens purchased at regular price (our most tender or experimental trees/shrubs do not qualify), this program extends our warranty against death for 1 full year from the purchase date. Speak to a manager at purchase to sign and date this Extended Warranty Commitment. The cost is an additional 35% of regular purchase price. All other exclusions apply.